Privacy Policy

GDPR / Personal data/ protection of personal data policy of Ross by Ross.


This Privacy Policy, compliant with the European Regulation 2016/679 (GDRP), describes the types of personal and non-personal information we collect at the e-shop

We declare that all personal data (hereafter referred to as “data”) are considered to be strictly confidential and comply with all applicable legal provisions in the field of personal data protection. The security of your personal data is our priority. So we pay attention to how we use this information and to whom and under what circumstances it may reveal it. By using the site you agree to the terms of this Privacy Policy. If you do not agree with the policy, please do not use this site.


Since we want to demonstrate commitment to your personal data, we want to inform you about:


  • What personal information is collected from you through this web site;
  • Who collects the information;
  • How information is used
  • Who can share information with;
  • What opportunities you have in terms of collecting, using and distributing the information;
  • The type of security procedures that are in place to protect you from loss, misuse or change of information under our control; and How you can correct inaccuracies in the information we collect.



1. Personal data and processing


1.1. Categories of personal data

We collect different data depending on what services you use.


If you buy with us, we collect:


Name and contact details. Name and surname, email address, postal address, billing address, phone number, bank account


Demographic data. Sex, date of birth, country, and preferred language.


Data arising from the current contract – purchased products, user segment, volume of services provided


Data for registered login. Input names and passwords. We do not have access to the actual password.


If you receive marketing communications from us, we collect:


Name and contact details – email address and name.


Demographics – Country of gender.


We also process the following personal data:


Data for communication between  employees of Ross by Ross and the customer


Records of the behavior of websites managed by Ross by Ross.




1.2. Purposes for the processing of personal data:

Providing services and their improvement. We process your personal data to provide the services we offer and to improve them for your satisfaction. Specifically, here are included:


Processing orders for goods or services made from our website, mobile applications, or by phone. The legal basis here is the need to execute the sales contract and, in the case of selected data, to fulfill legal obligations (eg accounting documents).


Notification of stock availability. In case you request tracking stock availability, we process your personal data on your consent.


Customer care. In order to provide customer service and eliminate possible problems with the execution of the sales contract, we process your personal data on the basis of the necessary performance of these contracts.


Communication. We use the collected data to communicate with you and adapt it individually. We can contact you by phone, e-mail, app or other form to remind you that you have a good in the online shopping cart, to assist you with completing your order, to inform you of the current status of your application , order or claim, or to receive other information from you, or to alert you that you need to take action to maintain your account’s active status.


Improving services. We use the data to continuously improve our services and system, including the creation of new features, and at the same time to make informative decisions using aggregate analysis and business research, all on the basis of our legitimate interest arising from the freedom of business and consisting of the need to improve the services provided in order to succeed in economic competition. In order to provide sufficient protection for your rights and interests, we use to improve personal data in an anonymous form.


Protection, Safety and Dispute Resolution. We can process the data for legitimate interest, which consists in providing protection and security to our systems and our customers, to detect and prevent fraud, to resolve disputes and to implement our agreements on legitimate grounds.


Marketing proposals.


Newsletter in the email (commercial message)


We send you commercial communications for similar products to those you have purchased.


You can always terminate these marketing messages by using the termination link you will find in each and every one


We send you commercial communications for similar products to those you have purchased.


You can always terminate these commercial messages by using the termination link found in each email. To unsubscribe, you can also contact your customer care or privacy administrator.


In the event that you discontinue the marketing communications subscription, we will not use your electronic contacts for this purpose later on. We will start using them again if you register or explicitly request it.


The marketing suggestions displayed to you may be selected based on other information we have gained over time from your contact information, demographics, bookmarks, and data about our products and website (cookies, IP address, data provided by your browser, click data, depicted commercial messages, products visited). We do not perform full automated processing that would have legal consequences for you.


If you are not our client, we process your consent.


You have the right at any time to object to such processing at no cost. Contact details are listed at the end of this document.


Processing of cookies from the web site managed by Finsbury Media.


If you have cookies enabled in your web browser, we process cookie tracking cookies on the Web site managed by Finsbury Media  in order to ensure a better functioning of the website Ross by Ross  and for internet advertising on Facebook & Instagram. More information can be found in a separate section of this document.



1.3. Provision of personal data to third parties

Your personal data will only be disclosed to third parties or intermediary parties if it is necessary in the course of performance of the sales contract on the basis of a legitimate interest or if you have given prior consent.


(a) subsidiaries and processing organizations on the basis of performance of the sales contract for the execution of internal processes and implementation


  1. b) credit card companies providing payment services for the purpose of processing payments and banks on the basis of your order, performance of the sales contract


  1. c) Suppliers and courier companies for the delivery of the products or services you ordered, and for resolving complaints, including a waiver of the contract


  1. d) our partners, loyalty programs in which you participate


(e) other service providers of third parties involved in the processing of data;


  1. f) to third parties, eg. legal representatives, courts for the purpose of collecting claims or signing different contracts with you;


  1. g) state authorities (eg police, national revenue agency)


(h) to third parties conducting customer surveys


If third parties use the data within their legitimate interest, the administrator is not responsible for this processing. This processing is governed by the principles of processing the personal data of the respective companies and individuals.


2. Client account and purchase without registration

2.1 As part of a user registration we find you a password-protected client account. Within the client account, you get direct access to your data, including editing, so you can see both your personal data on completed and incomplete orders and change your subscription to the newsletter. You can also manage your personal data and send the newsletter through the client account.


2.2 If you do not want to find a customer purchase account, you can also shop in our e-shop without registration, ie. without being a member.


2.3 You may terminate your account in accordance with the applicable terms and conditions.


3. Privacy and storage term

3.1. protection of personal data

  1. a) Your personal data is transmitted to us in a coded form. We use the secure socket layer (SSL) encryption system. On our site and other systems, we maintain technical and organizational measures against loss and destruction of your data, against unauthorized access to your data, modification or distribution.


  1. b) From our processing organizations, we require proof of compliance of their systems with the GDPR (Single Data Protection Regulation) instructions.



3.2. Processing time

Processing and storage of personal data


for the time strictly necessary to secure all the rights and obligations arising from the sales contract, that is, for the time of the order and the return policy.


1 year after the end of the return period for the purpose of resolving potential disputes


for the time it is Ross by Ross as an administrator required to keep them in accordance with generally binding legal regulations. Accounting documents, eg. invoices issued by Ross by Ross  shall be archived in accordance with the law for a period of 10 years from their issuance.


Consent for stock availability notification remains in effect until dispatch of the availability information, but the longest for up to 1 year or until it is canceled.


Consent for marketing proposals is valid for up to 4 years or until cancellation


Review of 6 years


Help us for the next 10 years


Communication for 2 years


Contests for 1 year


In other cases, the processing time is determined by the processing goal or set by the legal requirements in the field of personal data protection.


4. Rights of the data subjects

  1. a) If we process your personal data, you may at any time request free information about the processing of your personal data.


  1. b) If you believe that we process the personal data contrary to the protection of your personal data and the legal terms and conditions of protection of your personal data, you may require an explanation, require the remedy of the situation or you may require correction, addition, deletion of personal data or blocking of personal data.


  1. c) You are also entitled at any time to submit your application to the Data Protection Officer or the Personal Data Protection Commission.


  1. d) You may at any time withdraw your consent to the processing of your personal data. If you withdraw your consent to processing your personal data, your personal data will be deleted or replaced by anonymous; this does not apply to the personal data that are needed by Ross by Ross to perform legal obligations (eg, realize an order already made) or to protect your own legitimate interests. Destruction of personal data will also occur if the personal data are not necessary for the intended purpose or the storage of your data is inadmissible on other grounds provided by law.





5. Web Page

5.1. Cookies

Our site uses the so-called cookies to make our offer to you relevant, interesting and user-friendly. Cookies are small text files that are stored on your computer, smartphone or other device that is used by your web browser. We use cookies for example. for:


the proper functioning of the basket to complete your order as easily as possible


memorize your input data so you do not have to re-enter them


the best possible fit of our site to your requirements by monitoring your presence, your site traffic, and the features you use


receiving ad tracking information because we can not offer you an ad for a product you’re not interested in


Some cookies may collect information that is subsequently used by third parties and which, for example, directly supports our advertising activities (so-called third-party cookies). For example, information about purchased products on our site may be displayed by an advertising agency within the display and adaptation of the Internet advertising banners on the image of the pages you have chosen. It is not possible to be identified by this data.




5.2. Using cookies

The cookies used on our site can be divided into two main types. Short-term etc. “Session cookie” is deleted as soon as the visit to our site is complete. Long-term, Persistent cookies, stay on your device much longer or until you manually remove them (cookie cookie cookie time in your device depends on the cookies themselves and the setup of your browser).


Cookies can also be divided by their functionality to:


analytical tools that help us improve the user comfort of our site by understanding how users use it


conversion, which allow us to analyze the effectiveness of different sales channels


tracking, which in combination with the conversion help for analyzing the effectiveness of different sales channels


for the re-marketing we use to customize the content of the ads and their proper targeting


sessions that are essential to the functionality of the site


5.3. Disable cookies

Cookie cookie setting is part of your internet browser. Most browsers automatically accept cookie files by default. Cookie files can be banned or restricted in your browser by types you choose.


Browser information and how to set cookie cookie preferences can be found on the following web pages or other Internet browser documentation:






Internet Explorer




Iphone and Ipad


An effective tool for managing cookies is also available at


5.4. Links

Our site contains links to other websites that are practical and contain information. Please note that these sites may be owned and managed by other companies and organizations and have other privacy and data protection principles. Our company has no control and does not bear any responsibility for any information, materials, products or services contained or made available through these Web sites.



6. Contact us

If you have any questions, comments, and inquiries regarding these Principles, do not hesitate to contact us at the address or contact phone listed at the bottom of these Principles or by email


Customer care: +359 88 95156 82




7. Validity

These Principles for the Protection of Personal Data come into force on 01.05.2018.




Collecting information


Personal information

We collect personal information from you that you provide to us, including by: (1) registering the Site; (2) registering an order; (3) sign up for our newsletter; (4) contact us; or (5) involved in a site promotion or research. This information may include, for example, your name, email address, address, telephone number, date of birth, and credit card information. We may combine the information we have collected from you with information we receive about you from other sources, such as address services.


No-Personal Information

When you visit the site, we may collect certain non-personally identifiable information from you, including your IP address, browser type, operating system, and the name of the domain from which you are logged in. In addition, we may collect information about your browsing behavior such as the date and time you visit the site, the areas or pages of the site you visit, the amount of time you spend watching the site, how many times you return to the Site, and other search engine data.


We may use cookies to collect non-personal information described above. A cookie is a small text file that is stored on your computer when you log on to the site. We may use cookies to: (1) allow you to use the site without having to enter your username and password again; (2) enhance or customize your site usage and commercial experience; (3) monitor the use of the site; (4) site management; and (5) improve the Site and our products and services. You are free to refuse cookies (opt out), but you may not be able to use certain features on the site. Check the Help menu on your browser to learn how to change your cookie preferences.


We may use web beacons on the Site, our emails, and our ads on other sites. Web alerts are small image images that are used to collect information about your visit to the site, such as the pages you browse and the features you use, as well as information about whether you are discovering and / or acting on one of our emails or ads. We may collect the URL of the web site you visited immediately before coming to the Site. Web beacons help us analyze the behavior of our site visitors and measure site and ad performance We can work with service providers to help us track, collect and analyze this information.

We may use third-party advertising companies that use tracking technology to serve advertising on the Internet. These companies can collect anonymous information about your site visits and other sites and interact with our advertising and other means of communication.


Use of information

We may use the information we collect from and for you for any of the following purposes: (1) to fulfill your product requests; (2) to respond to your inquiries; (3) to contact you with site updates, newsletters, and other information and promotional materials from us and third party offers of our trusted partners; (4) to contact you when necessary; (5) review the use and operation of the site; (6) to solve the problems with our site, our business or our services; and (7) to protect the security or integrity of the site and our business. You can choose not to receive a promotional email from us by clicking “unsubscribe”.


Disclosure of information

We may disclose information collected by and for you as follows: (1) in order for our affiliated companies and service providers to carry out business, professional or technical support to us; (2) if necessary and if we believe there is a violation of the Site or the Terms of Use of our rights or the rights of any citizen or third party; (3) to respond to a lawsuit and to provide information to law enforcement authorities or in connection with an investigation on matters of public safety, as permitted by law or otherwise, as required by law; and (4) In the event that our Company or substantially all of these assets are acquired, your personal information may be one of the assets transferred. We may also disclose your personal information with your explicit consent. We can share some non-personal information about third-party site users.


Please keep in mind that any personal information you voluntarily submit to the site (for example, in product comments) becomes publicly available and may be collected and used by others.


Access to your personal information

You can access your personal information by signing into your account. From there, you can correct or change your information.



We can create one or more affiliate programs. Affiliate Program allows other websites to make money by linking customers to our site from their sites. These affiliates can only access data on the number of transactions and the resulting earnings. They have no access to the personal data of our customers.


Evaluation, marketing and promotion sites

We may assign third parties to assist in the provision of Website evaluation, marketing, order processing, realization and forwarding services as well as customer service. We may engage third parties to provide services such as fraud protection and credit risk mitigation, product customization, data analysis, and data clearing. These third parties will only have access to the information that is necessary and will be required not to use any personal information for the purpose other than the provision of such services.



We have taken physical, electronic, contractual, and management measures to protect and secure the information we collect from visitors to the site. We use Secure Socket Layer (SSL) encryption technology to protect your personal information. The only time you are required to sign up on the website is when you make a purchase. On the Cashier page, you will be asked to access your existing account or create a new one. Holders of an existing account will be prompted for their username and password. This password is for your protection. If you do not have a password, there is an instruction link to get your password.


Third party sites

The site may contain links to third party websites that may have a privacy policy that differs from ours. We are not responsible for the activities and practices that occur on these sites. Accordingly, we recommend reviewing the privacy policy posted on each site that you can access through the Site.


If you have any questions or concerns about this Privacy Policy, please contact us by email: